Privacy Policy

At NeuroMetrix, our goal is to empower people to live fuller lives by helping them better manage chronic pain and chronic disease. This privacy policy tells you how we collect, use, and share information that you share with us via our Quell devices, mobile apps and websites (collectively “Quell services”).

NeuroMetrix respects your privacy, and works hard to protect your information. Please be sure to read this entire privacy policy before using or submitting information to any part of the Quell services. By using the Quell services, you agree to the terms of this privacy policy. Whenever you submit information via the Quell services, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy.

What information does NeuroMetrix collect?

The Quell services, including Quell websites and the Quell device and mobile application (Quell app), collect information about you. This information may include your name, your address, and certain other information we ask you to share with us. Regardless of this source of this information, if it can identify you as an individual, we call this information “personal information.” we collect personal information from you when you voluntarily choose to provide such information, such as when you enter your personal data, set up an account on this website, or use a recognizable email address when setting up a Quell Health Cloud account.

In addition to personal information, the Quell services may collect the following information:

Does NeuroMetrix share my information?

NeuroMetrix will not sell, rent, or share your personal information except as described in this policy, or as required by law or legal process, or to comply with authorized government oversight. We may contact you in order to provide updated information about our website, new or revised products, or about NeuroMetrix, Inc.

Why do the Quell services collect this information?

Our purpose in collecting personal data about you is to:

Why do Quell services track my location?

Your location information is used to optimize features of the Quell services. In no case is your physical location tracked or shared with third parties.

Do the Quell services use cookies?

Our website will send a “cookie,” a small text file, to your computer. This allows us to recognize your computer the next time you visit. Also if you create a shopping cart, and leave without checking out, a cookie will allow us to remember what you were shopping for and keep it in the cart for you. If you do not wish to accept cookies, refer to the “help” file of your internet browser to learn how to block all cookies or receive a warning before a cookie is stored. To learn more about cookies visit WWW.COOKIECENTRAL.COM .
NeuroMetrix works with an analytics partner to improve the quality of the Quell services website, and to give you access to more relevant advertising. Our analytics partner may install “persistent cookies” on your computer or mobile device to perform these services when you first visit our website. A persistent cookie remains in your browser after you have left the Quell services website. This allows our analytics partner to track your activity on the Quell services website, and on other sites you visit. If you visit our website, we collect and store some “visitor information” from you. This information may include the name of the domain and host from which you access the internet, the internet protocol (IP) address of the computer you are using, the date and time you visit our website, and the internet address of the website from which linked you to our website. We use this information to measure the traffic on our website. We use this information to make our website more useful to you. We delete this information after some time.

Can children use the Quell services?

The Quell services are not meant for use by children under 18, and children under the age of 18 are not permitted to create Quell accounts. If you are the parent of a child under 18 and believe he or she has created a Quell account, please contact NeuroMetrix at 1000 Winter street, Waltham, Ma, 02451 so the account can be deleted, and your child’s information can be removed from our active systems.

Do the Quell services track my activity across websites?

NeuroMetrix may track your activity across multiple websites. When you visit our website, we automatically collect the name of the website you visited from (called the “referring page”) and the name of the website you chose to visit immediately after ours (called the “exit page”), and information about other websites you have recently visited. This information is used to improve our website. The Quell services do not honor the “do not track” settings available on most browsers. When Quell’s website detects the do not track signal from your browser, it will still collect referring and exit page information and other information when you visit our website.

Can I delete my Quell services accounts?

Customers can request that their account information be deleted by contacting customer care at 1-800-204-6577. NeuroMetrix may still use de-identified data after you delete your account.

Will I receive marketing messages if I use the Quell services?

You can opt out of receiving promotional emails from NeuroMetrix by hitting the “unsubscribe” link in any email, or by emailing NeuroMetrix at customercare@quellrelief.com. Opting out of promotional emails will not end transmission of important service related emails related to the ongoing use of the Quell services.

Will NeuroMetrix share my information?

We may transmit customer contact information to select business partners for the purpose of providing you information or services which you requested.  In this case, we require our business partners to adhere to our privacy policy.

How does NeuroMetrix protect my information?

NeuroMetrix takes reasonable precautions to protect its information systems from damage or tampering. These include but are not limited to physical, administrative, and technical safeguards. Despite our best efforts, NeuroMetrix cannot promise or guarantee that hackers, cyber-criminals, or others will not be able to access, steal, or modify the information you share with us.

Will this privacy policy change?

If this privacy policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This privacy policy was last updated on September 22, 2017.

How do I contact NeuroMetrix?

If you have questions or comments about this privacy policy, please email customercare@quellrelief.com.

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