Returns and Warranty

Return Policy

Chronic pain is different for everyone, so we encourage users to commit to using Quell daily for 30 days to reclaim what chronic pain has taken away. For optimal results, use for a minimum of 3 therapy sessions per day at a strong, but comfortable intensity. If you’re not satisfied with the level of relief you are experiencing after 30 days, return for a full refund.

Quell offers a 60 day money back guarantee from the date of purchase by the original purchaser. If for any reason your Quell does not provide you with the level of relief from chronic pain that you were expecting you may return the Quell device for a full refund.

If you purchased from the Quell website, call 1-800-204-6577 for a RMA number before returning the product.

If you purchased from an authorized retailer, we encourage you to return Quell to that retailer. If the authorized retailer where you purchased the device does not offer a 60-day return policy, such as Amazon.com or Best Buy, please contact Quell and we will refund the purchase price of the Quell device up to $249 plus tax, with proof of purchase.

Quell products purchased from unauthorized resellers are not covered by the money back guarantee.

Please call 1-800-204-6577 and one of our customer service team members will assist you.If you purchased your Quell from a healthcare professional, please return your device to that healthcare professional.

 

Limited Two-Year Warranty

Quell carries a limited 2-year warranty for the original purchaser against any technical defects. Warranty coverage applies to the original owner and to the original product only and is not transferable.

Quell warrants that the device shall be free from defects in material and workmanship for two years from the date of purchase when the device is used and maintained according to the requirements outlined in the User Manual.

If your device stops functioning or working as intended during the two-year warranty period, please call Quell Customer Care at 1-800-204-6577 and one of our customer service team members will work with you to understand the issue and give you instructions on how to get your Quell repaired or replaced, free of charge.

This warranty does not cover normal wear of the device and does not apply to any device that has been tampered with or damaged due to misuse, abuse, or negligent handling. The Quell band and Quell electrodes are not covered under the two-year warranty.

Quell products purchased from unauthorized resellers are not covered by the warranty.

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