Proper setup is key to getting the most out of Quell. It may take up to 30 days to experience optimal pain relief from using your Quell. We recommend you use your Quell daily, at least 3 full therapy sessions per day, for the first month.
What’s in the box?
The Quell Starter Kit includes a Quell device, Quell band, charging cable, AC adapter, one month supply of electrodes and the Quell Quick Start Guide.
Quell Set Up
How do I attach the electrode to the device?
Place the device into the band with the lights facing up. Align the snaps on the electrode to the snap connectors on the back of the device. Insert snaps until they are securely fastened. Remove the liner covering the electrode before placing the device on your leg. Remember to keep this liner as it should be placed back on the electrode to protect the electrode while it is not in use.
Where is Quell worn?
Quell is worn 1-2 inches below the knee, with the lights facing up so you can see them. It does not matter which leg you wear it on. The device should be resting on the inside, outside or back of the calf. We recommend not wearing the device directly on the shinbone (although the electrode may be in contact with the front of the leg). Electrodes must be in direct contact with the skin.
Can I wear Quell anywhere but my upper calf?
Quell is designed to be worn below the knee so that it can stimulate the cluster of sensory nerves in the calf. If for whatever reason you cannot wear Quell below your knee, Quell can also be worn just above the knee (on the lower thigh) or on the middle of the calf.
Calibration sets your Quell to deliver the optimal stimulation level for your needs.
Why do I need to calibrate my device?
Calibration sets your Quell to your personal and optimal stimulation level.
How do I calibrate using the app?
How do I calibrate manually?
- During calibration, sit with your leg at a 90 degree angle to the floor in a quiet place.
- Press and hold the button until you see the lights running back and forth, then release the button. Lights will continue running.
- Wait until you feel the slightest tingle under the band, then immediately click the button one time.
- When the sensation starts again, click the button again. You will typically click the button 3-6 times.
- When the lights go off, calibration is complete. If you need to recalibrate, simply repeat the calibration steps.
Common errors in calibration
Why did the lights stop running when I released the button?
Make sure you are sitting with your foot on the floor and your leg at a 90-degree angle. This applies to manual calibration only.
Why is the orange light on?
Check all connections, make sure the band is snug. If your skin is particularly dry, you may need to moisturize your skin to ensure a secure connection between the electrode and your skin. We recommend moisturizing 20-30 minutes before using Quell.
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